General FAQ

Using ActionVFX Assets

How do I remove a black (or white) background from Stock Footage?

Don’t worry! This is very easy to do and there are many different ways that you can go about it. Check out this video we’ve created to learn about all of the different methods and what they do.

What file formats are available?

File formats vary by product. You can find specific format information on each product’s page.

For more information regarding codecs, check out these resources:

  • Four Common Types of Codecs
  • How Compression Rate and Codecs Affect Your Visual Effects

Can I use ActionVFX assets in commercial projects?

Yes, all paid subscriptions include commercial usage rights as speciifed in your license agreement.

What software do your effects work in?

While we offer different video formats and file types across our library, we always try to include a Prores version of each effect. The Apple Prores file format is supported on a wide number of different composing software, so your software should be covered!

Here are just a few of the many programs that are supported:

  • The Foundry’s Nuke
  • Adobe After Effects
  • Adobe Premiere Pro
  • HitFilm and HitFilm: Express
  • Apple Final Cut Pro
  • Apple Final Cut Pro Motion
  • AVID Media Composer
  • Vegas Pro 15
  • Blackmagic Design: Fusion

Account Management

I’ve forgotten my password. How can I reset it?

To reset your password, simply enter your ActionVFX account email address on the forgot my password page. After entering your email, you will be sent a confirmation link to be able to create a new password. Please note that reset links can expire if left more than 24 hours.

How do I download assets?

Once you’ve used credits to purchase an asset, you can download it from your accout’s “My Downloads” section or directly from the product page.

Is there a limit to how many assets I can download?

There’s no download limit on assets purchased using credits, but the Free VFX, Practice Footage Library, and Essentials Catalog have daily download limits.

I have a question about my subscription.

All of our frequently asked questions related to our subscription can be found, here.

License Profiles

What is a License Profile?

A License Profile is a record of who the licensee is for the products purchased from ActionVFX. Your license profile allows us to provide targeted information and support based on your license type.

How to Set Up Your License Profile

Once you’ve used credits to purchase an asset, you can download it from your accout’s “My Downloads” section or directly from the product page.

Updating Your License Profile

Once you’ve used credits to purchase an asset, you can download it from your accout’s “My Downloads” section or directly from the product page.

Important Notes

Once you’ve used credits to purchase an asset, you can download it from your accout’s “My Downloads” section or directly from the product page.

License Confirmation Process

Once you’ve used credits to purchase an asset, you can download it from your accout’s “My Downloads” section or directly from the product page.

Additional Customer Support

How can I get help if I have issues not covered in this FAQ?

If you need additional assistance:

  • Try getting an instant resolution using our Chatbot.
  • Visit our community support center on Discord.
  • Contact our support team directly at [email protected].